Staying Safe Online: A Guide for Grandparents and Carers

6 Feb

February 11th 2025 is Safer Internet Day. It’s a perfect time to reflect on how we can make the online world safer and more inclusive for everyone.

In today’s digital age, the internet is a wonderful tool for staying connected with loved ones, exploring new hobbies, and accessing valuable resources. However, the online world also presents certain risks, especially for those less familiar with the rapidly evolving digital landscape. As grandparents and carers, protecting yourself and the children in your care from online dangers is essential. The "Online Safety for Grandparents and Carers" handbook, developed by the eSafety Commissioner, offers practical advice to help you navigate the online world safely and confidently. Here’s a summary of its key recommendations and tips to keep in mind.

Recognising Online Risks

The internet is filled with opportunities, but it also comes with threats such as scams, phishing attempts, and harmful content. These can take many forms, including unsolicited emails, fraudulent pop-ups, and even fake social media profiles. It’s important to:

Be cautious of messages or offers that seem too good to be true.
Avoid clicking on links or downloading attachments from unknown sources.

Protecting Your Personal Information

One of the most crucial steps to staying safe online is safeguarding your personal and financial details. Simple actions like creating strong, unique passwords and enabling two-factor authentication can go a long way in preventing identity theft. Additionally:

Be wary of sharing private details on social media platforms.
Regularly review your privacy settings to control what others can see.

Safe Social Media Practices

Social media is a fantastic way to stay connected with family and friends, but it’s also a space where oversharing can lead to security risks. Tips for using social media safely include:

Only accepting friend requests from people you know.
Avoiding public posts that reveal sensitive information, like travel plans or details about children.

Helping Children Stay Safe Online

As carers, you play a vital role in teaching children safe online habits. Encourage open communication about their online activities and set clear boundaries. Some proactive steps include:

Monitoring screen time and the types of websites they visit.
Using parental controls to block inappropriate content.

Building Confidence with Technology

Digital skills are essential for staying safe online. If you’re not confident using certain platforms or devices, take advantage of resources designed for beginners. Many libraries and community centers offer free workshops on using the internet, social media, and other digital tools.

Recognising and Reporting Scams

Scams can be sophisticated and convincing. Familiarise yourself with common tactics used by scammers, such as urgent payment demands or fake competitions. If you suspect a scam:

Don’t engage. Simply delete the message or hang up the phone.
Report the scam to the relevant authorities, like the eSafety Commissioner or Scamwatch.

Keeping Devices Secure

Technology is only as secure as you make it. Ensure your devices are up to date with the latest software updates and install antivirus programs to protect against malware. Other tips include:

Using secure Wi-Fi networks, especially when handling sensitive information.
Regularly backing up important files to prevent data loss.

Accessing Support and Reporting Issues

If you encounter inappropriate content or suspect online abuse, don’t hesitate to seek help. The eSafety Commissioner provides tools and resources to report such incidents and offers guidance for resolving them. Being proactive about seeking support ensures you’re never alone in addressing online challenges.

Stay Informed and Supported

To learn more about online safety, visit the "Online Safety for Grandparents and Carers" handbook on the eSafety Commissioner’s website

Other Resources:

Support for Children and Young People
Kids Helpline
Kids Helpline provides free and confidential online and phone counselling to young people aged 5 to 25. It is available 24 hours a day, 7 days a week.
Visit kidshelpline.com.au or call 1800 55 1800.

eHeadspace
eHeadspace provides free online and telephone support and counselling to young people aged 12 - 25 and their families and friends. It is available 9am to 1am (Melbourne time), 7 days a week.
Visit eheadspace.org.au or call 1800 650 890.

Support for Grandparents and Other Carers
Each state or territory has a dedicated Parentline offering counselling, information, and referrals. Opening hours vary by state.

Parentline (QLD and NT): 1300 30 1300
Parentline (VIC): 13 22 89
Parentline (NSW): 1300 1300 52
Parent Helpline (SA): 1300 364 100
Parentline (ACT): 02 6287 3833
Parentline (TAS): 1300 808 178
Parentline (WA): 08 6279 1200 or 1800 654 432