Our Story

Rooted in Family Values, Committed to Exceptional Care

El Pinoy Care Services, a registered provider of the National Disability Insurance Scheme (NDIS) and Aged Care services, was founded by Maria De La Cruz with a heartfelt mission: to offer the same love, care, security, and dignity she provided to her late father, Sisinio Montenegro, in his final years.

Formally established in 2020, El Pinoy Care Services draws on more than 15 years of experience rooted in Maria’s dedication to family care. Maria’s journey began with caring for her elderly parents, especially her disabled father, who lived with her family for five years after her mother’s passing. When her youngest brother was advised to move to a palliative facility, Maria, along with her sisters Nini and Ellie, took on his care at their eldest sister’s home, becoming his devoted caregivers.

Through these experiences, Maria came to understand that elderly and disabled individuals often face loneliness and a fear of isolation. She was determined that her father, grieving the loss of his lifelong partner, would not suffer these feelings. Driven by her love and desire to see him feel valued, happy, and genuinely cared for, she realized she couldn’t do it all alone. This led her to explore resources such as the NDIS, My Aged Care home care packages, and other support options offered by the Australian government, enabling her to coordinate a comprehensive, comforting care plan for her father—bringing joy and peace to them both.

When her father passed away in February 2020, Maria felt adrift, having left her full-time job years earlier to devote more time to his care. Surrounded by a garden full of plants from her gardening hobby, she took a moment to reflect on her skills, passions, and where she could make the greatest impact. The answer was clear: her years of caring for her father had given her a unique gift and deep understanding of compassionate care. From this realization, El Pinoy Care Services was born.

El Pinoy's mission is to uplift the human spirit by enhancing the everyday lives of those they serve. Their vision is to be a trusted partner and friend, empowering individuals to thrive within their communities with dignity, respect, and a renewed appreciation for life’s beauty.

Maria imparts her practical experience to her team, always considering the perspective of her father. She takes great pride in leading a well-trained, experienced, and knowledgeable team dedicated to providing exceptional care for elderly and disabled individuals seeking their services.

A Family’s Commitment to Quality Care

A few words from our Founder - Maria De La Cruz

Founded from a place of compassion and experience, El Pinoy Care Services is a family-owned business dedicated to providing quality, heartfelt care to disabled and aged members of our society. We believe that care isn’t just a profession but a calling, shaped by years of experience caring for my own father. My husband Mariano and I understand that true care requires a unique sensitivity and unwavering commitment.

For us, taking care of the disabled and elderly isn’t merely a job but a vocation that comes from the heart. We strive to make a genuine difference, helping those we serve live happily, safely, and with dignity in their homes and communities. Although we proudly hold registered NDIS Provider status, we recognize that it’s our dedication to exceptional service that truly allows us to impact lives and grow sustainably. With each interaction, we honor the journey of those in our care, fostering a supportive, respectful environment where they can thrive on their terms.